“ESH Products and Services” includes https://www.educationsuperhighway.org, GetACP.org, , https://www.educationsuperhighway.org/learnacp/, https://www.educationsuperhighway.org/acpbenefit/resource-hub/, https://www.educationsuperhighway.org/bridge-to-broadband, and https://map.educationsuperhighway.org/, or other ESH co-branded sites in partnership with our strategic partners such as governmental entities, along with any related products, mobile applications or Internet services under ESH’s control, whether partial or otherwise, in connection with providing such services.
GetACP.org (Pre-enrollment Tool). Through the GetACP.org (Pre-enrollment Tool) instance, you may input personal information to help determine whether you qualify for the Affordable Connectivity Program (“ACP”), such as your zip code, the number of individuals in your household, income level, the type of government-issued ID you may use to apply for ACP (but not the ID or ID number itself), whether you are enrolled in certain federal benefits programs, including Lifeline, SNAP, Medicaid, WIC, SSI, Veterans Benefits, Federal Housing Benefits, or Federal Pell Grant, household located on a qualifying Tribal land, participation in Tribal specific qualifying program (Bureau of Indian Affairs General Assistance, Tribal Head Start with relevant income qualifying standard, Tribal Temporary Assistance for Needy Families, or Food Distribution Program on Indian Reservations), whether a dependent receives free lunch at school through the federal school lunch program, your internet status, and your preferred language.
GetACP.org (Application Tool). Through the
You can also request assistance with questions related to ACP or Lifeline enrollment by completing the online forms available at https://www.educationsuperhighway.org/getacp-assistance/, https://www.educationsuperhighway.org/live-chat/, or https://www.educationsuperhighway.org/acpbenefit/. By completing these forms you consent to provide your PAI (as defined below) to ESH to help facilitate your household’s ACP enrollment and to discuss questions about Lifeline. This includes ESH’s sharing of your PAI with USAC for purposes of facilitating your ACP application and enrollment, and for ESH to contact you via the phone number or email you choose to provide, in order to secure additional information about your household’s enrollment in these programs.
“PAI” is short for Personal and/or Applicant Data and means data that alone or in combination with other data may be used to readily identify, contact, or locate you, such as: name, address, email address, phone number, preferred language, or information collected to help facilitate your application for ACP or Lifeline. We do not consider PAI to include data that has been aggregated or anonymized so that it does not allow a third party to identify a specific individual or applicant.
We may collect personal and/or applicant data when:
We also collect user data, such as data about your usage statistics, when you use ESH products and services.
Registration and Account Data. You may need to register to use ESH Products and Services. To register, you may need to provide PAI, such as your name, username, organization, address, email address, and password.
Using ESH Products and Services. We collect data, including PAI, that you provide to us when you use ESH Products and Services, submit an inquiry to us, or fill out one of our surveys. We may also collect PAI about school officials from public sources, such as from the U.S. Department of Education. This PAI may include your name, school address, and school contact data.
Cookies, Automatic Data Collection, and Related Technologies. ESH Products and Services collect and store data that is generated automatically as you use it, including your preferences and usage statistics, including your progress through the GetACP.org journey and the unique campaign URL you used to reach GetACP.org. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version. We use this information to ensure that our online services function properly.
To Provide ESH Products and Services. Through GetACP.org, for example, we use your data to facilitate your ACP application, contact you regarding your application, and support your interactions with USAC as you proceed through the ACP enrollment process. When you use the GetACP.org (Application Tool) instance to apply for ACP and choose to submit the Tribal ID or the last 4 digits of a Social Security number for you and/or the Benefit Qualifying Person to support your application, ESH does not store such information but passes it on to USAC via an encrypted transmission, so that USAC can use it to process your application. USAC may use the data we provide them to contact you directly regarding your ACP application and enrollment.
Through EducationSuperHighway’s K-12 Bridge to Broadband program, we use data on home internet access for students to help school districts and state departments of education identify home connectivity solutions.
Internal and Service-Related Usage. We use your data, including PAI, for internal and service-related purposes and may provide it to our service providers to allow us to facilitate ESH Products and Services. We may use and retain any data we collect to provide and improve our services.
Communications. We use your data to communicate with you, for example, to respond to your questions and provide support for your ACP application. We also use your data to facilitate social sharing functionality that you choose to use. We may contact you using the data you provided to us or that we have obtained from public sources for informational, communication, and operational purposes. We also use your data to allow you to send and receive messages through our services if you choose to do so.
Marketing. We will not sell data to any entity. We do not rent, sell, or share PAI about you with other people or non-affiliated companies for direct marketing purposes unless you have given us explicit permission. We may communicate with you to provide you with information we think may be of interest to you related to our nonprofit mission.
Business reporting and providing personalized services. We may use your data to analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so that we can improve our products and services. We may also analyze your data to better understand users’ interests and preferences, so that we can personalize our interactions with you.
Aggregate Data. We may anonymize and aggregate data collected through ESH Products and Services and use it for any purpose. For example, we may use aggregate and anonymous data to build reports that we distribute to the FCC, USAC, DOE, HUD and other housing authorities; state, city and local government entities, state education agencies and their intermediate units, and school districts; nonprofits and trusted institutions; and other similar organizations.
We may share your data:
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your PAI, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:
We may also disclose your data, including your PAI, with your permission.
If you would like to update or correct any personal data that you have provided to us through your use of any ESH products or services, or if you have questions about our practices, please send an email to email@example.com
If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by clicking the “unsubscribe” link contained in each such email. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.
If you no longer want to receive SMS/text messages from us on a going-forward basis, you may opt out by replying to the SMS with “STOP.”
You may also unsubscribe to email, phone, and SMS/text message communications from us by submitting a request via email to firstname.lastname@example.org.
6 Presidio Terrace
San Francisco, CA 94118