Any data collected through EducationSuperHighway products and services will support our mission to close the digital divide for the 18 million households that have access to the Internet but can’t afford to connect. GetACP.org is an online tool that helps users determine if they qualify for the federal Affordable Connectivity Program (ACP), what identification they will need to apply, and which home Internet plans are free or low cost with the ACP benefit.
Through EducationSuperHighway’s products and services, we collect data so that we can:
Data in public reports will be aggregated by geography (e.g., zip code, city, region, state) as well as other characteristics (e.g., socioeconomic composition) and presented with grouped statistics.
“ESH Products and Services” includes https://www.educationsuperhighway.org/bridge-to-broadband, GetACP.org, https://map.educationsuperhighway.org/, https://www.educationsuperhighway.org/learnacp/, https://www.educationsuperhighway.org/acpbenefit/resource-hub/, and ESH co-branded websites, such as https://getacp.org/arkansas, along with any related products, mobile applications or Internet services under ESH’s control, whether partial or otherwise, in connection with providing such services.
You can also request assistance with questions related to ACP or Lifeline enrollment by completing the online forms available at https://www.educationsuperhighway.org/getacp-assistance/ or https://www.educationsuperhighway.org/acpbenefit/. By completing these forms you consent to provide your PAI (as defined below) to ESH to help facilitate your household’s ACP or Lifeline enrollment; and for ESH to contact you via the phone number or email you choose to provide, in order to secure additional information about your household’s enrollment in these programs.
“PAI” is short for Personal and/or Applicant Data and means data that alone or in combination with other data may be used to readily identify, contact, or locate you, such as: name, address, email address, phone number, preferred language, or information collected to help determine your household’s eligibility for ACP or Lifeline. We do not consider PAI to include data that has been aggregated or anonymized so that it does not allow a third party to identify a specific individual or applicant.
We may collect personal and/or applicant data when:
We also collect user data, such as data about your usage statistics, when you use ESH products and services.
Registration and Account Data. You may need to register to use ESH products and services. To register, you may need to provide PAI, such as your name, email address, and password.
Using ESH Products and Services. We collect data, including PAI, that you provide to us when you use ESH products and services, submit an inquiry to us, or fill out one of our surveys. We may also collect PAI about school officials from public sources, such as from the U.S. Department of Education. This PAI may include your name, school address, and school contact data.
Cookies, Automatic Data Collection, and Related Technologies. ESH products and services collect and store data that is generated automatically as you use it, including your preferences and usage statistics, including your progress through the GetACP.org journey and the unique campaign URL you used to reach GetACP.org. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version. We use this information to ensure that our online services function properly.
Through EducationSuperHighway’s K-12 Bridge to Broadband program, data on home internet access for students is collected to help school districts and state departments of education identify home connectivity solutions.
Internal and Service-Related Usage. We use your data, including PAI, for internal and service-related purposes and may provide it to our service providers to allow us to facilitate ESH products and services. We may use and retain any data we collect to provide and improve our services.
Communications. We use your data to communicate with you, for example, to respond to your questions and provide support for your ACP application. We also use your data to facilitate social sharing functionality that you choose to use. We may contact you using the data you provided to us or that we have obtained from public sources for informational, communication, and operational purposes. We also use your data to allow you to send and receive messages through our services if you choose to do so.
Marketing. We will not sell data to any entity. We do not rent, sell, or share PAI about you with other people or non-affiliated companies for direct marketing purposes unless you have given us explicit permission. We may communicate with you to provide you with information we think may be of interest to you related to our nonprofit mission.
Business reporting and providing personalized services. We may use your data to analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so that we can improve our products and services. We may also analyze your data to better understand users’ interests and preferences, so that we can personalize our interactions with you.
Aggregate Data. We may anonymize and aggregate data collected through ESH products and services and use it for any purpose. For example, we may use aggregate and anonymous data to build reports that we distribute to the FCC, DOE, HUD and other housing authorities; state, city and local government entities, state education agencies and their intermediate units, and school districts; nonprofits and trusted institutions; and other similar organizations.
We may share your data:
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your PAI, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:
We may also disclose your PAI with your permission.
We take steps designed to protect your data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any data you provide to us. WE DO NOT ACCEPT LIABILITY FOR UNINTENTIONAL DISCLOSURE.
If you would like to update or correct any personal data that you have provided to us through your use of any ESH products or services, or if you have questions about our practices, please send an email to firstname.lastname@example.org
If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by clicking the “unsubscribe” link contained in each such email. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.
If you no longer want to receive SMS/text messages from us on a going-forward basis, you may opt out by replying to the SMS with “STOP.”
You may also unsubscribe to email, phone, and SMS/text message communications from us by submitting a request via email to email@example.com.
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