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This course will equip you with the knowledge and resources to support households to enroll in the Affordable Connectivity Program (ACP) and sign up for a high-speed home internet plan. Upon completion of this course, you will be a certified ACP enrollment specialist.

  • Paths to Get Connected 
  • Reminders for Enrollment Specialists
  • Starting the Application
  • ACP Application Step 1: Contact Information
  • ACP Application Step 2: Prove Identity
  • ACP Application Step 3: Choose Eligibility
  • ACP Application Step 4: Review Information
  • ACP Application Step 5: Check Eligibility
  • ACP Application Step 6: Create Account
  • ACP Application Step 7: Confirm Information and Upload Documentation
  • ACP Application Step 8: Sign Agreement
  • Assisting Special Populations
  • Consumer Protections and Rules
  • How to Retrieve the Application ID
  • Selecting a Provider & Plan
  • Device Discount Programs
  • Recertification
Play Video about Thumbnail General ACP Awareness Video

This course includes:


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